Tikitaka's Terms & Conditions — Fully in English

1. General Terms

These Terms & Conditions constitute a legal agreement between the tikitaka platform and all its users. By accessing the platform via the tikitaka website, mobile app, or any other channel, you agree to be bound by these terms.

Tikitaka is an online gaming and betting platform serving players in Bangladesh. By using our services, you agree to comply with all provisions of these Terms & Conditions.

Scope of Application

• These terms and conditions apply to all services, games, promotions, and bonuses offered by tikitaka.
• Specific games or promotions may have their own additional terms, which will apply alongside these general terms.
• If any part of these terms is unclear, please contact our support team before using the service.

2. Account Registration & Eligibility

Opening an account on tikitaka requires meeting a few basic eligibility criteria. These requirements apply equally to all players.

Age & Identity

• You must be at least 18 years old to register on tikitaka.
• All information provided at registration must be accurate, complete, and up to date.
• Opening an account with false information may result in account termination and forfeiture of all funds.

Single Account Policy

Only one tikitaka account is permitted per person, household, address, device, or IP address. Creating multiple accounts is strictly prohibited.

KYC Verification

Tikitaka may request any of the following documents at any time for identity verification:

• National ID (NID) or Passport
• Bank statement or mobile banking transaction proof
• Proof of Address

Withdrawals may be restricted or placed on hold until KYC verification is complete.

3. Deposit & Withdrawal Policy

Tikitaka has a clear and transparent policy for deposits and withdrawals. All financial transactions are secure and processed promptly.

Deposit Rules

• Minimum deposit is ৳200. The maximum limit depends on your account verification level.
• Only payment methods registered in your own name may be used.
• Third-party payments will not be accepted and will be refunded.
• Mobile Pay, Nagad, Rocket, DBBL Nexus, and bank transfer are all supported.

Withdrawal Rules

• The minimum withdrawal amount is ৳500.
• Withdrawals cannot be processed until KYC verification is complete.
• Withdrawals must be made through the same method used for the original deposit.
• Withdrawals from bonus funds are not permitted until the wagering requirements have been met.
• Withdrawals are typically processed within 1–3 business days, though additional time may be required if verification is needed.

Currency & Conversion

Tikitaka processes all transactions in Bangladeshi Taka (BDT). Transactions in foreign currencies will be converted at the prevailing exchange rate, and a small conversion fee may apply.

4. Bonus & Promotion Terms

Tikitaka regularly offers exciting bonuses and promotions. Please read the terms of each bonus carefully.

Welcome Bonus

• The Welcome Bonus applies to first deposits only.
• A wagering requirement of 30–40x typically applies before a bonus can be withdrawn (full details are available on the specific bonus page).
• There is a set time limit to meet the wagering requirements. If the requirements are not fulfilled within that period, the bonus will be forfeited.

Cashback & Reload Bonuses

• Cashback bonuses are credited directly to your account and typically come with lower wagering requirements.
• Reload bonuses depend on specific days or deposit amounts.

General Bonus Terms

• You cannot hold more than one active bonus at a time.
• Not all games may be eligible for bonus play — a list of qualifying games will be provided.
• Tikitaka reserves the right to modify or cancel any bonus or promotion at any time.
• Attempting to claim bonuses through fraudulent means may result in account termination.

5. Gaming Rules

When playing on tikitaka, all players are expected to follow a set of basic rules that ensure a fair environment for everyone.

Fair Play Guarantee

All games on tikitaka use certified Random Number Generators (RNG). Game outcomes are entirely random and cannot be influenced by anyone. Our payout rates are regularly audited by independent third parties.

Betting Limits

• Each game has its own minimum and maximum bet limits.
• Maximum bet amounts may be restricted while playing with an active bonus.
• Separate limits apply to specific events in Sports Betting.

Live Betting Special Rules

Once a bet is confirmed in live betting, it cannot be cancelled. In the event of a disconnection or technical issue, tikitaka will make a reasonable determination, and that decision will be final.

Game Result Disputes

Any dispute regarding a game outcome must be raised with the support team within 72 hours. Results will be determined based on server logs.

6. Prohibited Activities

Tikitaka is committed to maintaining a fair and safe environment. The following activities are strictly prohibited:

Technical Fraud

• Using bots, automated software, or scripts to play
• Exploiting game vulnerabilities or bugs to gain an unfair advantage
• Using a VPN or proxy to bypass account restrictions
• Hacking or attempted cyber attacks

Financial Fraud

• Money laundering or any illegal financial activity
• Chargeback fraud — attempting to reverse a payment through your bank after it has been processed
• Collecting bonuses through multiple accounts
• Using another person's payment method to make transactions

Collusion & Match Fixing

• Colluding with other players to gain an unfair advantage in any game
• Participating in match-fixing or placing bets using inside information

7. Account Closure & Suspension

Tikitaka reserves the right to suspend or close an account under the following circumstances:

• Breaching any provision of these terms and conditions
• Providing false information or failing to cooperate with identity verification
• If suspicious financial activity is detected
• Extended period of inactivity (12 months)

Self-Initiated Account Closure

You can close your account at any time. To request self-exclusion, contact our support team. Make sure to withdraw any remaining funds before closing your account.

Inactive Account Policy

An account with no logins or transactions for 12 consecutive months will be marked as inactive, and a small monthly maintenance fee may apply.

8. Privacy & Data Protection

Tikitaka takes your personal data privacy seriously. We do not sell your information to third parties.

• Your information is used solely for service delivery, KYC verification, and compliance with legal obligations.
• All data is protected with 256-bit SSL encryption.
• For more information, visit our Privacy Policy Read.

9. Responsible Gaming

Tikitaka believes gaming is for entertainment — not as a source of income. We provide a range of tools to promote responsible gaming.

• Set daily, weekly & monthly deposit limits
• Session Timer & Alert Messages
• Temporary or Permanent Self-Exclusion
• Detailed gaming history and transaction reports

If you're experiencing any issues related to gaming, please reach out to our support team. To learn more, visit our Responsible Gaming page.

10. Dispute Resolution

If you have a dispute or complaint, please follow the process below:

1. Contact our support team first — you'll receive a response within 72 hours.
2. If the support team is unable to resolve your issue, please escalate to our manager level.
3. Final decisions will be based on server logs and game data.

Tikitaka's decision shall be considered final. We are committed to resolving every dispute fairly and transparently.

11. Changes & Updates to Terms

Tikitaka may update these Terms & Conditions at any time. When changes are made, we will:

• We will note the update date on this page.
• You will be notified at your registered email address if any significant changes are made.
• Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.

We recommend checking this page regularly for updates.

12. Contact & Support

If you have any questions about these Terms & Conditions, please contact us:

• Email: support@tikitaka.best
• Live Chat: Chat with us directly on the tikitaka app or website
• Hours: 24 hours a day, 7 days a week