Privacy Policy

Tikitaka's Privacy Policy — your information is safe with us

Everything you need to know about how your personal data is collected, used, and protected at tikitaka — explained in plain English.

Last Updated: January 2026

How seriously we take your privacy

The six core pillars of tikitaka's Privacy Policy that keep your data safe

No Data Sales

Tikitaka never sells your personal data to third parties. Your data is used solely to improve our services.

Encrypted connection

All data transmissions are protected with 256-bit SSL/TLS encryption. Your password and payment details are fully secure.

Secure data storage

Your data is stored on secured servers, protected by regular security audits and firewalls.

Control over your information

You can view, update, or delete your data at any time. You have full control over your information.

Cookie Transparency

Tikitaka is fully transparent about which cookies it uses and why. You can disable non-essential cookies at any time.

Marketing opt-out

You can opt out of promotional emails or notifications at any time. We will never contact you without your consent.

In brief: tikitaka treats your privacy as its highest priority. We collect only what's necessary, keep it secure, and never share it without your consent.

1. Who We Are & Who This Policy Applies To

Tikitaka is an online gaming and betting platform serving players in Bangladesh. This Privacy Policy explains how we handle your personal information across our website, mobile app, and other services.

This policy applies to all current and future users of tikitaka. By using the platform, you are considered to have accepted this Privacy Policy.

This Privacy Policy is part of our Terms & Conditions Read alongside. Together, the two documents give you a complete picture of your relationship with tikitaka.

2. What Data We Collect

Tikitaka only collects the information that is genuinely necessary to provide its services. Details are outlined below:

Personal identification information

Data type Why it is collected
Full Name Account Verification & KYC Process
Date of birth Age verification (to confirm 18+)
Email Address Account Contact & Security
Mobile number Two-factor authentication and payment verification
Residential Address KYC verification and legal requirements
National ID / Passport Final Identity & Age Verification

Financial Information

  • Payment method type (Mobile Pay, Nagad, bank, etc.)
  • Transaction history and amounts
  • Withdrawal and deposit records

Please note: Full card numbers or bank account details are never stored on our servers — they remain encrypted within the payment gateway.

Technical information

  • Device type, operating system, and browser version
  • IP Address & Approximate Location
  • Login time and session information
  • Platform Activity Logs

3. How We Collect Data

Tikitaka collects information in several ways. You have the right to know about each method:

Directly from you

  • When completing the registration form
  • When submitting documents for KYC verification
  • During payments and withdrawals
  • When contacting our support team
  • When participating in promotions

Automatically

  • Through cookies and tracking technologies while using our website and app
  • In server logs during gameplay
  • Through security and fraud detection systems

From third parties

  • Transaction verification data from payment processors
  • KYC results from identity verification services
  • Risk assessment from fraud prevention services

Tikitaka never collects data through social media scraping or any unfair means. We only collect what you voluntarily provide or what is necessary to deliver our services.

4. Purpose of Data Use

Your data is used only for specific, legitimate purposes. The full list is provided below:

Service operations

  • Creating, verifying, and managing your account
  • Processing deposits, withdrawals, and other transactions
  • Personalising your gaming experience
  • Activating bonuses and promotions

Security & Legal Obligations

  • Fraud & Anti-Money Laundering (AML Policy)
  • Preventing Underage Access
  • Detecting duplicate accounts
  • Submitting required reports to regulatory authorities

Service Improvement & Communications

  • Analysing and improving platform performance
  • Sending important account-related notifications
  • Sending you promotional offers based on your consent
  • Providing customer support

5. Data Sharing Policy

Tikitaka does not sell your data. However, in certain specific circumstances, data may be shared with third parties:

When it is shared

  • Payment processor: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions.
  • KYC partner: With certified identity verification services for identity checks.
  • Legal obligations: Upon a valid court order or lawful request from a government regulatory authority.
  • Security services: With specialist services for fraud prevention and protection against cyber threats.

When it is not shared

  • To advertisers or marketing companies
  • To data brokers or information traders
  • To any unnecessary third party without your explicit consent

All third parties with whom data is shared are contractually bound to uphold our privacy standards. We carry out regular checks to ensure compliance.

6. Cookies & Tracking Technologies

Cookies and similar technologies are used on the tikitaka website and app to help improve your experience.

Cookie Type

Cookie Type Purpose Can it be disabled?
Essential Cookies Maintaining login sessions and security No (required for the service)
Functional cookies Remembering language preferences and layout settings Yes
Analytics Cookies Collecting site usage statistics Yes
Performance Cookies Loading speed and error detection Yes

Most cookies can be disabled through your browser settings. However, disabling essential cookies may cause some features to stop working.

7. Data security measures

Tikitaka uses multiple layers of security to protect your privacy:

Technical Safeguards

  • 256-bit SSL/TLS encryption on all data transmissions
  • Passwords are stored using bcrypt hashing — plain-text passwords are never stored anywhere
  • Two-Factor Authentication (2FA)
  • Server firewalls and intrusion detection systems
  • Regular Penetration Testing & Security Audits

Administrative Safeguards

  • Only authorised personnel can access data on a need-to-know basis
  • Data protection training is mandatory for all staff
  • Incident response plan in place for rapid action in the event of a data breach

While 100% security cannot be guaranteed on the internet, tikitaka follows the highest industry standards to protect your data.

8. Data retention period

Tikitaka does not retain your data longer than necessary:

  • Account information: For the duration of active account and 5 years after closure (as required by law).
  • Transaction records: 5–7 years (as required by financial regulatory rules).
  • Gaming logs: 2 years.
  • Support conversations: 3 years.
  • Marketing Data: Deleted immediately upon opt-out.

Once the designated retention period expires, data is securely deleted or anonymized.

9. Your Data Rights

Tikitaka ensures you have full control over your own data. All your rights are outlined below:

1

Right to Know

You can request to know what information we hold about you at any time.

2

Right to rectification

You can request that any inaccurate or outdated information be corrected.

3

Right to Erasure

Unless required by law, you may request deletion of your data after your account is closed.

4

Right to Restriction

You can request that your data be used only for specific, limited purposes.

5

Right to portability

You can export your data in a standard, portable format.

6

Right to object

You can object to marketing communications or any specific processing of your data.

To exercise these rights support@tikitaka.best— we'll respond within 30 days.

10. Protection of Minors' Data

Tikitaka does not serve anyone under the age of 18. We do not knowingly collect any data from minors.

If we become aware that an underage individual has opened an account, that account will be immediately closed and all collected data will be deleted.

If you suspect a minor is using our platform, please let us know immediately.

11. Changes to the Privacy Policy

Tikitaka may update this Privacy Policy from time to time. When changes are made:

  • This page will be updated with the new date.
  • You will be notified in advance by email of any significant changes.
  • Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. The date of the latest update is always shown at the top of the page.

12. Contact & complaints

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch:

  • Email: support@tikitaka.best
  • Live Chat: Live chat on the tikitaka app or website
  • Time: 24 hours a day, 7 days a week

We will respond to all data requests within 30 days. If a request requires more time, we will notify you in advance.

Our Bengali-speaking team is always on hand to answer any questions you may have about tikitaka's Privacy Policy. Feel free to reach out anytime.

Privacy FAQs

No, never. tikitaka does not sell your personal data to any third party. Your information is used solely to provide services, maintain security, and meet legal obligations.

Yes. Full card numbers and bank details are never stored on tikitaka's servers. All payment information is processed through a payment gateway secured with 256-bit SSL encryption.

Yes, except where required by legal obligations (such as financial records), you can request deletion of your data. Email us at support@tikitaka.best and we will action your request within 30 days.

Every marketing email includes an "Unsubscribe" link at the bottom — simply click it to opt out. Alternatively, contact our support team and we will remove you immediately.

We determine your approximate location from your IP address — this is used for security and fraud prevention purposes only. We do not track GPS or real-time location.
Safe Gaming

Your data is secure — start playing with peace of mind

Your privacy is our top priority at tikitaka. Enjoy the best online gaming experience in Bangladesh in a safe and secure environment.

SSL encryption
No Data Sales
Your Control
24/7 support
বাংলা